2 million customers' phone and credit card details leaked


In August 2017, the second-hand electronics retailer suffered a data breach and notified 2 million registered customers that their information might have been compromised.

Personal information including names, addresses, email addresses and phone numbers were at risk in the breach and the company also noted that expired credit and debit cards might have been compromised.

The company statement "We are aware that an unauthorised third party has accessed this data. We are working closely with the relevant authorities, including the police, with their investigation". The company did not provide any further details except that it was "a sophisticated breach".

The breach occurred less than a month after the British government announced its intention to allow regulators to fine businesses that inadequately protected themselves against data breaches mirroring the EU's GDPR.

Speak to the analyst

Want to discuss this case? We're offering a FREE 20 minute phone consultation to discuss this case and the implications it has for your organisation. Just select the time and date that works for you:


Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

Additional services

We offer a range of cost-effective, fixed-price training programmes and consultant services derived from the unique insights gained from all our case study data.

If you'd rather we did the heavy lifting in developing a cyber incident response plan or lessons learnt training for your organisation underpined by our unique insight into the challenges faced and strategies implemented by organisations countering today's cyber security threats then please contact us here.


  • CeX Ltd

We've done the analysis so you can make the decisions

When purchasing a minimum of 5 Case Studies
$699.99 if buying less than 5.

  • Detailed cause & effect analysis
  • Lessons learnt catalogued
  • Preventive controls extracted
Add to Cart
Heads up! Want to try before you buy? You can download our FREE demo case study here