Hackers place skimming device on website and customers suffer data breach

Synopsis

In April 2018, the overseas-train-travel company disclosed it had suffered a three-month data breach from November 2017 to mid-February 2018.

The data breach was caused by hackers installing skimming software on the company's website. The hackers were believed to have captured customers’ name, gender, address, telephone number, email address, username, password as well as credit card numbers, expiration dates and CVV codes.

Given the type of information the hackers stole about the customers which left them particularly exposed to identity theft and financial fraud made the company's 10 week delay between event discovery and event notification particularly disappointing.

Analysis performed by

Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

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Companies

  • Rail Europe North America
  • Rail Europe North America, Inc.

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