Data breach at hotel group affects credit card companies

Synopsis

A hotel group which prided itself on providing 'exceptional guest service' leaked customer credit card data over a prolonged period, leading not just to significant fines levied by their credit card issuers but also a repudiation of the very brand values they laid claim to.

The hospitality sector is a high target for cyber attackers due to the volume of personal information they store and transact with and the traditional unsophisticated approach to securing that information.

As well as providing useful insights into the costs of managing a data breach exposing financial information, this case study also offers insights into what happens when a company tries to claim for losses and liabilities associated with a cyber breach/security event under a commercial general liability insurance policy.

Analyst

Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

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