Data of 1.6 million customers breached at Canadian utility and bills payment kiosk provider


In July 2017, PayPal acquired the payment processor company called TIO Networks. In early December, PayPal suspended TIO's operations after a review of TIO’s network identified a potential security breach of personally identifiable information for approximately 1.6 million customers.

The compromised data included bank account information, payment card information, passwords and usernames for accounts and Social Security numbers.

The TIO computer network was kept segregated from PayPal’s, so PayPal systems were not compromised. However the event represented a public relations issue for Paypal who were keen to avoid PayPal and data breach appearing in the same sentence.

The case provides a good lesson on quarantining new systems during acquisitions until fully vetted in order to prevent a data breach from spreading across company systems.

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Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

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  • Paypal Holdings Inc.

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