Outside company blamed for data breach of millions of customers


In July 2017, it was reported that up to 14 million subscribers could have been affected by a data breach which affected any customer that contacted the company's customer service during 2017.

These records were held on a server that was controlled by Israel-based Nice Systems. The actual data obtained were log files that became generated when customers contacted the company via phone.

The data breach was discovered by a security researcher, who informed the company in late-June. It took the company more than a week to secure the breached data.

Speak to the analyst

Want to discuss this case? We're offering a FREE 20 minute phone consultation to discuss this case and the implications it has for your organisation. Just select the time and date that works for you:


Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

Additional services

We offer a range of cost-effective, fixed-price training programmes and consultant services derived from the unique insights gained from all our case study data.

If you'd rather we did the heavy lifting in developing a cyber incident response plan or lessons learnt training for your organisation underpined by our unique insight into the challenges faced and strategies implemented by organisations countering today's cyber security threats then please contact us here.


  • Nice systems
  • Verizon Enterprise Solutions

We've done the analysis so you can make the decisions

When purchasing a minimum of 5 Case Studies
$699.99 if buying less than 5.

  • Detailed cause & effect analysis
  • Lessons learnt catalogued
  • Preventive controls extracted
Add to Cart
Heads up! Want to try before you buy? You can download our FREE demo case study here