Outside company blamed for data breach of millions of customers

Synopsis

In July 2017, it was reported that up to 14 million subscribers could have been affected by a data breach which affected any customer that contacted the company's customer service during 2017.

These records were held on a server that was controlled by Israel-based Nice Systems. The actual data obtained were log files that became generated when customers contacted the company via phone.

The data breach was discovered by a security researcher, who informed the company in late-June. It took the company more than a week to secure the breached data.

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Analyst

Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

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Companies

  • Nice systems
  • Verizon Enterprise Solutions

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