In July 2017, the healthcare company suffered a data breach of 108,000 customer records caused by a malicious insider.
An employee of its international health insurance division inappropriately copied and removed some customer information. The data taken included names, dates of birth, phone numbers, email addresses and nationalities. Medical data, physical addresses, healthcare histories and financial information were not compromised.
The company was credited with handling the breach notification and incident response process promptly and professionally.
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