Security incident exposed personal information of 5 million users


In May 2020, the company disclosed a 'data security incident' where unauthorized actors obtained customer information from their user account database. The disclosure came after the discovery of their database being advertised on a dark web marketplace (being sold for $2,500).

The exposed information included customers’ names, login credentials to their accounts (email address and password), telephone number, billing address and shipping address(es). For less than 1 percent of affected customers, date of birth, is believed to have been impacted. The company stated that unauthorized actors may have determined plain text passwords for some accounts and confirmed that they do not store customers’ full payment or credit card information so that was not exposed in the event.

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Courtenay Brammar

Experienced global enterprise risk and governance professional. Previously Vice President at Morgan Stanley, Deloitte Risk Advisory practitioner and PRMIA steering committee member in both London and New York.

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