Support site malware causes data breach


In June 2018, the company disclosed that hackers gained access to its customers' personal details and credit card information. The breach is believed to have affected up to 40,000 individuals who purchased tickets from September 2017 to June 2018.

The company were alerted to the issue when a start-up bank informed them in April that the bank's customers had complained about fraudulent payments on their accounts after using the company's ticketing services. Research has subsequently connected this breach to a wider credit card skimming operation.

In November 2020, the company were fined £1.25 million related to this incident.

Book a consultation

Want to discuss this case? You can purchase a 30 minute conference call with our analysts to discuss this case and the implications it has for your organisation. Just select the time and date that works for you:


  • Inbenta Technologies Inc.
  • Ticketmaster Entertainment, Inc.

We've done the analysis so you can make the decisions

When purchasing a minimum of 5 Case Studies
$699.99 if buying less than 5.

  • Detailed cause & effect analysis
  • Lessons learnt catalogued
  • Preventive controls extracted
Add to Cart
Heads up! Want to try before you buy? You can download our FREE demo case study here