In June 2018, the company disclosed that hackers gained access to its customers' personal details and credit card information. The breach is believed to have affected up to 40,000 individuals who purchased tickets from September 2017 to June 2018.
The company were alerted to the issue when a start-up bank informed them in April that the bank's customers had complained about fraudulent payments on their accounts after using the company's ticketing services. Research has subsequently connected this breach to a wider credit card skimming operation.
In November 2020, the company were fined £1.25 million related to this incident.
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